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Contract Management, Performance Monitoring and Service Delivery

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AISCR FLAGSHIP EXECUTIVE MASTERCLASS

October 27, 2026 | 2 Days | Live Online

PROGRAM OVERVIEW

Ensuring Contracts Deliver Value for Money, Accountability, and Public Service Outcomes

The success of public procurement is determined not only by contract award, but by contract performance. Weak contract management can result in delayed delivery, cost overruns, poor service quality, unmanaged variations, supplier underperformance, weak documentation, and failure to achieve intended public service outcomes. This course focuses on contract administration, performance monitoring, supplier accountability, service delivery tracking, documentation, variation management, and contract close-out. It helps participants move from passive contract administration to active performance management and value realization.

Purpose of Masterclass

To strengthen contract management, performance monitoring, supplier accountability, and service delivery outcomes in public procurement.

Learning Outcomes

Participants will be able to:

  • Manage public contracts from award through implementation and close-out.
  • Monitor milestones, deliverables, service levels, and supplier performance.
  • Address delays, variations, disputes, and underperformance.
  • Strengthen contract documentation, reporting, and accountability.
  • Improve value for money, service delivery, and contract outcomes.

Target Audience

Contract managers, procurement officers, project managers, user departments, finance officers, monitoring and evaluation teams, public sector officials, and institutional leaders.

Benefits & Deliverables

Executive Deliverables

Participants receive contract monitoring templates, performance indicators, service delivery checklists, variation management tools, case exercises, and a certificate of completion.

(Digital verification | CPD-ready)

Delivery Method

Contract monitoring exercises, performance review tools, service delivery scenarios, case discussions, group work, and applied examples.

Fee

Early Bird RegistrationStandardLate Registration
Categories(21 days before event)Until 5 days before event)Less than 5 days to event)
Non-AISCR Mebers$99$129$149
AISCR Members$89$99$129

Course Registration

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Earn your Credential with AISCR

Established in 2019, as the African Institute for Supply Chain Research (AISCR), now as Advanced Institute for Supply Chain Research (AISCR), we advance supply chain systems through research, education, and practice that drive inclusive and sustainable development.

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